Privacy & Refund Policy

Value Buy India operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you with a curated shopping experience (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us. Additionally, this page details our firm No Refund Policy that governs all transactions. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy and our No Refund Policy carefully. By using and accessing any of the Services, you agree that you have read and understood this Privacy Policy and the refund provisions below.

Personal Information We Collect

"Personal information" refers to information that identifies or can reasonably be linked to you. We may collect the following categories, depending on how you interact with the Services:

• Contact details – name, address, billing/shipping address, phone number, and email address
• Financial information – payment card details, transaction details, and payment confirmation
• Account information – username, password, security questions, and preferences
• Transaction information – items viewed, added to cart, wishlisted, purchased, returned, or cancelled
• Communications – information you include when contacting us (e.g., support inquiries)
• Device information – browser, device type, IP address, and unique identifiers
• Usage information – how and when you interact with the Services

Sources of Personal Information

We may collect personal information:

• Directly from you – when you create an account, visit or use the Services, or communicate with us
• Automatically through the Services – via cookies and similar technologies when you use our website
• From service providers – third parties who collect or process information on our behalf
• From partners or other third parties

How We Use Your Information

• To provide and improve the Services – processing payments, fulfilling orders, managing your account, arranging shipping, handling returns/exchanges, and personalizing your experience
• For marketing and advertising – sending promotional communications by email, SMS, or post, and showing relevant online advertisements
• For security and fraud prevention – authenticating accounts, detecting fraudulent or malicious activity, and securing our platform
• To communicate with you – responding to support requests and maintaining our relationship with you
• For legal compliance – complying with applicable laws, responding to legal process, and enforcing our terms and policies

How We Disclose Your Information

We may disclose your personal information to:

• Service providers who perform functions on our behalf (e.g., payment processing, data analytics, cloud storage, fulfillment, and shipping)
• Marketing partners to provide advertising services; their use of your data is governed by their own privacy policies
• Third parties you authorize – such as shipping carriers or social login integrations
• Affiliates within our corporate group
• Parties involved in business transactions – such as a merger or acquisition
• Law enforcement or regulators – as required by applicable law, legal process, or to enforce our policies

Third-Party Websites

The Services may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Information shared on public or third-party platforms may be viewable by others beyond our control.

Children's Data

The Services are not intended for children under the age of majority. We do not knowingly collect personal information from minors. If you believe a child has provided us with their information, please contact us and we will delete it. We do not sell or share the personal information of individuals under 16.

Security and Retention

We take reasonable measures to protect your information, but no method of transmission or storage is completely secure. We retain your personal information for as long as necessary to maintain your account, provide Services, fulfill legal obligations, resolve disputes, and enforce our agreements.

Your Rights and Choices

Depending on your location, you may have the right to:

• Access personal information we hold about you
• Delete your personal information
• Correct inaccurate personal information
• Portability – receive a copy of your data or request a transfer to a third party

Marketing opt-out: You may unsubscribe from promotional emails at any time using the unsubscribe link in any email. We may still send transactional or account-related emails.

To exercise any of these rights, please contact us using the details below. We may verify your identity before processing your request and will respond in a timely manner as required by law.

Complaints

If you have concerns about how we handle your personal information, please contact us. Depending on your location, you may also have the right to lodge a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred to and processed in countries other than where you reside. Where required, we rely on recognized transfer mechanisms such as Standard Contractual Clauses to protect cross-border data transfers.

No Refund Policy Strict Enforcement

• Final Sale Nature: All products sold through Value Buy India are considered final sale at the time of checkout. Once an order is confirmed and payment is processed, no refunds, partial refunds, chargebacks, or reversals will be issued for any reason including but not limited to: change of mind, incorrect sizing, mismatch of expectations, delivery delays beyond estimated windows, minor product variations, or any subjective dissatisfaction.
• Damaged or Defective Items (Limited Remedy): In the rare event that you receive a physically damaged or manufacturing-defective item (proven via unboxing video and photographic evidence submitted within 48 hours of delivery), we may, at our sole discretion, offer a replacement of the same product subject to stock availability. Under no condition does replacement imply a refund, price adjustment, or cashback. Replacement eligibility does not grant any refund rights.
• Order Cancellations: Once an order is placed, cancellation requests are not accepted after payment confirmation. In exceptional pre-shipping scenarios, Value Buy India may cancel an order due to inventory unavailability or pricing errors, in which case a full refund will be processed to the original payment method. However, customers do not have the right to voluntarily cancel an order or request a refund for any personal reason.
• Chargeback & Dispute Policy: Any attempt to initiate an unwarranted chargeback, payment dispute, or reversal through your bank or payment provider constitutes a breach of this No Refund Policy. If a chargeback is filed without legitimate grounds (as defined solely by Value Buy India), your account will be permanently banned, and we reserve the right to pursue legal action to recover costs and damages, including collections and legal fees.
• No Refunds for Shipping Delays, Customs, or Lost Packages: We partner with reliable couriers, but we do not guarantee specific delivery timelines. Delays caused by third-party carriers, weather, customs clearance, or incorrect shipping addresses provided by the customer do not qualify for any refund. In case of a lost package confirmed by the carrier, we will initiate a trace; if confirmed lost, we may reship the item at our discretion, but no cash refund will be issued.
• Clearance, Sale, Discounted & Promotional Items: All discounted products, flash sale items, clearance merchandise, and any product purchased using a coupon code or promotional offer is strictly non-refundable and non-returnable. No exceptions apply.
• By placing an order on Value Buy India, you waive any right to demand a refund or return, and you agree to the exclusive remedies stated herein. This No Refund Policy overrides any implied warranties or return customs to the fullest extent permitted by Indian law under the Consumer Protection Act, 2019, except where statutory rights cannot be excluded.

Contact Us

For questions about this Privacy Policy, our No Refund Policy, or to exercise your data rights, please reach out to us by phone or mail. Please note: Inquiries regarding refunds will be automatically declined per the policy above. For damage claims, please include your order number and unboxing evidence.

Customer Support Email: support@valuebuyindia.in (for order inquiries, damage claims, and privacy requests)
Phone: +91-431-XXX-XXXX (Available Monday–Friday, 10 AM – 5 PM IST)

Changes to This Policy

We may update this Privacy Policy and No Refund Policy from time to time for operational, legal, or regulatory reasons. Changes will be posted on this page with an updated effective date. Continued use of the Services after any modifications indicates acceptance of the updated terms, including the binding No Refund Policy.